"We undertake research for a number of reasons, such as verifying our service offering is reaching our clients and meeting their expectations, contesting assertions of our competitors, developing knowledge that contributes to strategy development and customer experience.
For the last 3 years, we have used the research services of Kate. Initially this was to provide independent verification of our service offering and to verufy our point of difference is real.
The quality of the research is of such a level that we are now using the findings to advance development of our strategy and continuously refine our service offering.
Kate spent time understanding our business, our strategy, our point of difference, our people, our service offering, and developed insights into the expectation or our customers. Kate is thoughtful, has strong interpersonal skills and is a very good communicator
Kate's contribution has assisted us to retain our leading position in the provision of case management services to major employers under the ACC accredited employer programme".
Chief Executive | Wellnz Limited
Posted: Thu 30 Jul 2020